Contact

Last updated 2026-05-25 · Version 1.0

Real humans answer every email. We respond within 2 business days on most inquiries and within 5 business days on complex requests (privacy, dispute resolution, legal). For shipping and order questions, we typically reply within 24 hours during US business days.

1.Mailing address

Ridgeline Compute LLC
412 North Main Street, Suite 100
Buffalo, WY 82834
United States of America

Citadel Vault is the hardware product line of Ridgeline Compute LLC. All correspondence, returns, and legal notices should be addressed to Ridgeline Compute LLC at the address above.

2.Phone

+1 (307) 200 2903

Phone lines are staffed Monday through Friday, 9am to 5pm Mountain Time, excluding US federal holidays. For after-hours and weekend support, email is the fastest path.

3.Email by topic

TopicEmail
Orders and quotesorders@citadelvault.org
Shipping questions and trackingshipping@citadelvault.org
Returns and RMAsreturns@citadelvault.org
Support and defectssupport@citadelvault.org
Privacy and data requestsprivacy@citadelvault.org
Legal noticeslegal@citadelvault.org
Compliance and OFAC questionscompliance@citadelvault.org
Partnerships and presspartnerships@citadelvault.org
Please use the topic-specific address. Routing your message to the right team gets you a faster answer. We do not have a generic catch-all; messages sent to other addresses may be delayed.

4.Principal officer

Cragg, Founder and Chief Executive Officer, Ridgeline Compute LLC. For media, partnerships, or matters requiring direct contact with the principal, route through partnerships@citadelvault.org and your request will be escalated.

5.Disputes and chargebacks

Before initiating a chargeback or filing a formal dispute, please email orders@citadelvault.org per the informal resolution step in our Dispute Resolution policy. We commit to a response within 5 business days and to working in good faith for 30 days before either side escalates.

6.Response time commitments

7.Entity details